Right of withdrawal

Information about the right of withdrawal

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days starting from the day on which the customer or a third party, other than the carrier and designated by the customer himself, acquires physical possession of the last good ordered. In the case of a contract relating to multiple goods ordered by the customer in one order and delivered separately, the 14-day period starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

To exercise the right of withdrawal, the customer must inform CarpetLiving.com s.r.l. of the decision to withdraw, through a written and explicit declaration by e-mail to: info@carpetliving.com

Returns and Refunds

If the customer intends to exercise the right of withdrawal, he must:

provide CarpetLiving.com s.r.l. bank details: IBAN, SWIFT and BIC.
return the goods intact, in the original and complete packaging of the tax documentation, within 14 days from the day on which you communicated to CarpetLiving.com s.r.l. their willingness to withdraw from the contract.
Send the goods to: CarpetLiving.com s.r.l. SS 234 n.13 26867 Somaglia (LO)

CarpetLiving.com s.r.l. will refund the amount of the products covered by the withdrawal but not the shipping costs, within a maximum period of 14 days from the receipt of the returned goods. These refunds will be made using the same payment instrument used by the customer during the purchase phase, unless otherwise established.


When the Customer registers or places an order, he gives his personal data and accepts that CarpetLiving.com s.r.l. keep and use such data for the purpose for which it was appointed.

CarpetLiving.com s.r.l. it will not release the Customer’s personal data to third parties.

The Customer has the right that the wrong or incomplete information is correct or deleted.

We record information such as name, address, e-mail address, telephone number or mobile number. The Customer’s personal data will be used to provide useful information on the products and services offered on the site, for invoicing and order fulfillment.

Contacts and Customer Support

Tel. +39 0377/4643200